Customer Feedback

Here are some letters and emails from our customers about our service and products.

If you would like to submit feedback about your experience with any of our employees, please use the main email form on our contact page.


Fireplace Warehouse Testimonials


“Thanks again for your help and service, we’re quite happy with the finished product.”

  • Scott S

“I wanted to say thank you again for the GREAT service! You guys are GREAT and I WILL HIGHLY recommend your company.”

  • Jamie E

“We called on Fireplace Warehouse when we were in search of a part for our very old swamp cooler. They were extremely helpful in helping us determine which part we actually needed and were able to get it in stock fast.”

  • Megan P.

“Mike, I really appreciate you helping me out and will refer everyone I know to you guys for their fireplace needs. Thanks again for the help, you’re the best.”

  • Dave (Denver Police Dept.)

“I just wanted to say how INCREDBILE Eric and his partner were. He went above and beyond the call of duty in many areas; including being EXTREMELY knowledgeable and helpful when I talked to him about the stone facing that I was trying to front the fireplace with. He was very careful and methodical with every problem he encountered and showed an amazing ability to solve the unexpected curve balls that came his way. All this on top of a stellar installation, excellent clean up job, and a thorough explanation of my gas insert operation and maintenance. It was an extraordinary service experience! I am looking forward to many years of cozy comfort with my new gas insert.

  • M.Clair

“Just wanted to thank you for your help. I got fan installed (and even used complete mounting bracket with a little re-engineering) and it works like a champ. Thanks again for all your help. It’s good to know there are people who know how to take care of their customers.”

  • D. Wachtl“We bought a fireplace from them (FWETC) earlier this year and was very pleased with the service and prices. We went back and found another fireplace we wanted and again are very pleased with the price and service. Don’t bother going anywhere else but here.”
  • Charles L.

Asahel, I want to thank you for your call of a few weeks ago. It was reassuring to learn of your commitment to work with us and Dustin to be certain our fire pit is functioning correctly.

  • L. Holder

“Just wanted to pass along my thanks to Mike Smeltzer for solving a problem I had with a 20-year old fireplace. He recommended a product to me that saved me potentially hundreds of dollars. I don’t need a fireplace right now, but when I do there is only one place I will trust with my business.”

  • B.Tunnell

”My husband and I could not be more pleased with the service and professionalism when we chose our evaporative cooler and had it installed. Everything went extremely well and the technicians who installed it were polite, knowledgeable and professional. I could not have asked for a better experience. I would highly recommend Fireplace Warehouse to anyone who expects the best.”

  • S. Dunbar

“I had a great experience with Fireplace Warehouse. The showroom is tremendous with a lot of product on display and I found them to be extremely knowledgeable about their products. Bob and his team went out of their way to spend time with me (three times) and make sure that I was happy with my choice. I shopped four other fireplace stores and found the prices here to be extremely competitive. They even went out of their way to contact the manufacturer directly for me and help me secure some factory rebates that I would have had no idea about. They helped make delivery of the fireplace hassle free. Like most projects or purchases this big, there was a hiccup. I did not get one piece of venting I needed when I picked up the unit originally. Bob, Mike and the team went out their way to make sure I had the right piece quickly and easily. I can’t say enough about how nice these guys are and what a solid job they did for me. Price, selection, service. Highly recommended!

  • Jim

“My wife and I want to thank you for the help and support you’ve been able to provide us with our fireplace dilemma. Mike, you’ve gone through the steps that make us feel comfortable and that this problem is winding down for all of us. Thanks again for your great customer service, as we look forward to the next fireplace insert for our front room.”

  • Mark and Anita

“I just wanted to write and thank you all and tell you what a pleasure it was to do business with you and how much of a blessing you are to us. We sure appreciate it!

  • T. Miller

“Hey Bob, I just wanted to let you know we love our Starfire fireplace. It heats us out of our great room which means it does what I intended for it to do”

  • Dawn H.

”Dear Mike, You are unbelievable…God Bless you, your company should be so Proud to have a Wonderful person like you working for them. It’s an honor dealing with someone who backs their words & stands behind there product”

  • The Holloways

“Bob, Thanks a ton for giving me a great deal! I really appreciate it and your super friendly customer service. Jamie was great too, very helpful!”

  • Darren S.

“Bob, I would like to take a moment to let you know that I have been absolutely delighted with the prices of your product and the prompt and efficient services that I have received, especially from Larry O. At the outset, I was somewhat nervous about making a purchase of this magnitude (Napoleon NZ6000) via the internet. But you and your entire team have made the purchase far smoother than I would have imagined. My contractor has the unit installed and is working on the hearth/surround installation which I know will be gorgeous! So please accept my thanks and my highest marks for your operation. I would highly recommend your firm to anyone planning to purchase a new or replacement fireplace. Thank you, again.”

  • B. Peters

“I would like to offer positive feedback on the service I received from Larry and Randi at Fireplace Warehouse related to my purchase of a Napoleon propane stove. I am so impressed with the service, product, and pricing at Fireplace Warehouse. Larry and Randi represent the company well, and I won’t hesitate to recommend Fireplace Warehouse to friends and family interested in excellence in a company. Thank you Larry, Randi, and Fireplace Warehouse for restoring my faith in the existence of high standards of operations and service!”

  • D.L.Caswell