From Wheat Ridge, Colorado

Date: Wed, 17 Mar 2010 14:21:18 EDT

Subject: 1400P Fan

Asahel- 

Just wanted to thank you for your help. I got fan installed (and even used complete mounting bracket with a little re-engineering) and it works like a champ.  Thanks again for all your help. It's good to know there are people who know how to take care of their customers. 

D.W.

Bob,

I believe I recall that you are the owner (or one of the owners) of Fireplace Warehouse. Since that is the case, I would like to take a moment to let you know that I have been absolutely delighted with the prices of your product and the prompt and efficient services that I have received, especially from Larry O.

At the outset, I was somewhat nervous about making a purchase of this magnitude (Napoleon NZ6000) via the internet. But you and your entire team have made the purchase far smoother than I would have imagined. My contractor has the unit installed and is working on the hearth/surround installation which I know will be gorgeous!

So please accept my thanks and my highest marks for your operation. I would highly recommend your firm to anyone planning to purchase a new or replacement fireplace.

Thank you, again.

B.P.

From Tabernash, Colorado

Asahel

It was reassuring to learn of your commitment to work with us and Dustin to be certain our fire pit is functioning correctly.

Regards

 L.H.

To Whom it May Concern:

I would like to offer positive feedback on the service I received from Larry and Randi at Fireplace Warehouse related to my purchase of a Napoleon propane stove.

At the beginning of November, I went to a local dealer to purchase a propane stove. I explained my pellet stove had just broken, and my husband was very ill, so we needed a replacement stove as soon as possible. I was told my stove would be delivered to the store in about a week. A week later I phoned the store, and was told the stove did not make it onto the shipment, and it would arrive in another week. This continued for five more weeks, with me constantly phoning for updates, finally hearing they had no idea when my stove would arrive. The purveyor never phoned me to follow up, and seemed incensed that I would bother them about the arrival date. Meanwhile, we had record cold temperatures in my area, and I had trouble keeping my ill husband sufficiently warm. I finally requested and received a full refund.

In a panic by this point, I e-mailed for details on the same stove from Fireplace Warehouse. I received a near-immediate response from Randi with answers to my questions, along with her personal cell phone number for quick contact. I phoned her on a Saturday and purchased the exact same model Napoleon stove, at a significantly lower price. I explained my immediate need, and she said she would look for the fastest shipping method. She said she thought she could get it to me in less than a week, by the following Friday. She immediately e-mailed my paid invoice. I was elated!

I received both e-mail and phone follow-up from Larry over the next couple days, including shipping confirmation and tracking information as soon as the stove shipped. Larry was open and available to answer any questions I had, and his responses were immediate. The stove arrived early Wednesday morning, not even a full four days after I ordered it! We had it installed before the end of the week, and are now nice and toasty. I had a small part arrive inoperable, and Larry is following up with shipping that out under warranty.

I am so impressed with the service, product, and pricing at Fireplace Warehouse. Larry and Randi represent the company well, and I won't hesitate to recommend Fireplace Warehouse to friends and family interested in excellence in a company.

Thank you Larry, Randi, and Fireplace Warehouse for restoring my faith in the existence of high standards of operations and service!

Regards,

D.L.C.

Jamie, just wanted you to see how my fire place turned out. Thanks for everything.

Sent: Monday, December 14, 2009 3:47 PM
Subject: ...service commendation

...
Also, I just wanted to say how INCREDBILE Eric and his partner were. Although they were running late, Eric courteously called 2 times to keep me posted of his progress.

He went above and beyond the call of duty in many areas, including being EXTREMELY knowledgeable and helpful when I talked to him about the stone facing that I was trying to front the fireplace with. He was very careful and methodical with every problem he encountered and showed an amazing ability to solve the unexpected curve balls that came his way. All this on top of a stellar installation, excellent clean up job, and a thorough explanation of my gas insert operation and maintenance.

It was an extraordinary service experience!

I am looking forward to many years of cozy comfort with my new gas insert.

M.C.       

Good Morning!

I hope this finds you all well and warm. We love the woodstove you sent us!

Last spring when we bought it, we were hoping things would work out as we have never tried to use wood as our primary heat source. Well, this morning it is 20º and we have snow on the ground and it is 76º in our home. The firewood pile is about 6'x6'x30', mostly wild cherry, locust, ash, maple and black walnut. Next year, God pleasing, we hope to add oak and hickory to the mix. Our property was a hayfield so in the last 4 years we've planted the only trees that are on it. But we have been blessed with firewood from many sources. We bought a little 12 ton log splitter for $300 brand new; another blessing!

But I just wanted to write and thank you all and tell you what a pleasure it was to do business with you and how much of a blessing you are to us. We sure appreciate it!

Merry Christmas and Happy New Year 2010!

God bless,

T.M.

Hi Jamie!

I finally got the stove installed! Had slight difficulty with the installer; ended up having to go with someone else. Next is to finish painting the floor and make this room the new living room area. So....here's the stove all installed & ready to burn!

We are supposed to have 1-3" of snow here in Eastern PA tomorrow afternoon....perfect timing. Thank you again for all your assistance in making this possible.

I wish you Happy Holidays!! Please feel free to drop me a line anytime, if you'd care to.

Sincerely,

H.C.

Hello Jamie,

I wanted to say thank you again for the GREAT service! Here is the picture I promised the other day. I also wanted to say thank you for the paint and glass cleaner.

You guys are GREAT and I WILL HIGHLY recommend your company. My letter to you was mailed yesterday and you should maybe get it today.

J.E.