Part/Repair/Warranty Request Form Fireplace Warehouse Parts/Repair Request Form
 
 
  contact FWETC button
  parts and warranty links button
  cooler start-up / shut-down button
   

 

Warranty Claim Process
 

Customer Instructions:  
The manufacturers require that most parts be returned for credit under a warranty claim, so that they can inspect the parts, give approval, and make corrections to their manufacturing processes. 

  1. Please fill in the form on this page as completly as possible.
  2. Customers have the option to return a part (if covered under the warranty) and we will send out a replacement afterwards.  
  3. OR the customer can buy a new part immediately, then we will issue a credit to the customer after we receive the part and get credit from the manufacturer.

NOTE - Completing this form DOES NOT guarantee the parts will be covered.  Please refer to the vendor manual for detailed warranty coverage on your appliance.


Parts/Repair Email Form

 

Please fill in this form as completely as possible for parts or repair service requests.


Please note most warranty claims may need to be approved by a qualified service technician and/or require the damaged parts to be returned to the vendor for testing.


If you're looking for older "non-warranty" parts to purchase, or you think your parts still may be covered under warranty please use this same form.


  Your Name      
 
  Your Email      
 
  Phone Number(s)      
 
  Address      
 
  City      
 
  State      
 
  Zip Code      
 
        
 
  APPLIANCE INFORMATION      
 
  Brand Name      
 
  Model Number (or Name)      
 
  Serial Number      
 
  Fuel Type      
 
  Item Type      
 
  General Operation      
 
  Invoice Number (if available)      
 
  Date of Purchase (approx)      
 
  Date of Install (approx)      
 
  Appliance Date Code (if available)      
 
  Vent Size (if available)      
 
        
 
  WARRANTY CLAIM INFORMATION      
 
  General Issue      
 
  Has other service been performed?      
 
  Details of Issue      
 
  Parts Requested (if available in user manual)      
 
  - Please list part number first, then description.
ex: 12345 - thing-a-ma-jig
    
 
 
  If available, please attach an image of the damaged part      
 
  Photo      
 
Enter the code shown: